About Me
Hi, I’m Kristin
I’m a results-driven UX Designer with 9+ years of experience transforming complex business requirements into intuitive user experiences. I have a proven track record of delivering award-winning digital solutions that increase conversion rates by up to 87% and generate millions in Return on Investment (ROI). I combine my customer support background with strategic design thinking to create products that drive user satisfaction and business growth.
 User Research & Testing | UX/UI Design |
| Prototyping | Information Architecture |
| Mentorship | Cross-Functional Collaboration |
User Research & Testing
Prototyping
Mentorship
UX/UI Design
Information Architecture
Cross-Functional Collaboration
Professional
Experience
Lennox • Richardson, TX • 2021 – 2025
UX Designer
- Drove 87% conversion rate increase through comprehensive Lennox.com redesign, earning 2023 Pacesetter for Innovation award
- Reduced onboarding friction by 43% through comprehensive user experience redesign and process optimization
- Led end-to-end UX research initiatives utilizing empathy maps, user personas, and customer journey mapping to inform strategic design decisions
- Collaborated with cross-functional teams to deliver user-centered solutions serving 50,000+ users
- Conducted usability testing and user interviews to validate design concepts and iterate on solutions
RealPage • Richardson, TX • 2011 – 2018
Business Analyst
- Promoted 3 times from Customer Support Representative to Business Analyst through exceptional performance and strategic thinking
- Maintained 98% call quality score while resolving high-risk customer escalations and preventing turnover
- Bridged communication between the customer and the support, product, and development teams to implement solutions
- Developed process documentation and training materials that improved customer support team efficiency by 25%
Flex • Carrollton, TX • 2009 – 2011
Technical Support Specialist
- Increased revenue by 15% by proactively identifying cross-selling opportunities that enhanced overall customer experience and satisfaction
- Developed and maintained proprietary knowledge base that served 50+ support team members with current product and procedure information
- Successfully managed high-volume call queues while maintaining quality customer service standards without compromising service delivery
Education
Certifications
eCornell • Online • 2025 – Current
UX and UI Design Certification
Designlab • Online • 2025
Advanced Figma
Coursera by Google • Online • 2023
UX Design Professional Certification
Contact
Let’s Create Something Great
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I'm exploring new opportunities where I can contribute to something meaningful. If you think we might be aligned, I'd love to connect and learn more.
I’m exploring new opportunities where I can contribute to something meaningful. If you think we might be aligned, I’d love to connect and learn more.
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