About Me

Hi, I’m Kristin

I’m a results-driven UX Designer with 9+ years of experience transforming complex business requirements into intuitive user experiences. I have a proven track record of delivering award-winning digital solutions that increase engagement rates by up to 87% and generate millions in Return on Investment (ROI). I combine my customer support background with strategic design thinking to create products that drive user satisfaction and business growth.

User Research & Testing	UX/UI Design
Prototyping	Information Architecture
Mentorship	Cross-Functional Collaboration

User Research & Testing

Prototyping

Mentorship

UX/UI Design

Information Architecture

Cross-Functional Collaboration

View Resume

Professional

Experience

Lennox • Richardson, TX • 2021 – 2025

UX Designer

Drove 87% engagement rate increase through comprehensive Lennox.com redesign, earning 2023 Pacesetter for Innovation award
Reduced onboarding friction by 43% through comprehensive user experience redesign and process optimization
Led end-to-end UX research initiatives utilizing empathy maps, user personas, and customer journey mapping to inform strategic design decisions
Collaborated with cross-functional teams to deliver user-centered solutions serving 50,000+ users
Conducted usability testing and user interviews to validate design concepts and iterate on solutions

RealPage • Richardson, TX • 2011 – 2018

Business Analyst

Promoted 3 times from Customer Support Representative to Business Analyst through exceptional performance and strategic thinking
Maintained 98% call quality score while resolving high-risk customer escalations and preventing turnover
Bridged communication between the customer and the support, product, and development teams to implement solutions
Developed process documentation and training materials that improved customer support team efficiency by 25%

Flex • Carrollton, TX • 2009 – 2011

Technical Support Specialist

Increased revenue by 15% by proactively identifying cross-selling opportunities that enhanced overall customer experience and satisfaction
Developed and maintained proprietary knowledge base that served 50+ support team members with current product and procedure information
Successfully managed high-volume call queues while maintaining quality customer service standards without compromising service delivery

Education

Certifications

eCornell • Online • 2025 – Current
User Experience Design Certification

Designlab • Online • 2025
Advanced Figma

Designlab Certificate

Coursera by Google • Online • 2023
UX Design Professional Certification

Coursera Certificate

Contact

Let’s Create Something Great

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I'm exploring new opportunities where I can contribute to something meaningful. If you think we might be aligned, I'd love to connect and learn more.

I’m exploring new opportunities where I can contribute to something meaningful. If you think we might be aligned, I’d love to connect and learn more.

Call Me

Email Me

LinkedIn

Instagram